Livraison & Retour

Packages are shipped with DHL, on the day of shipping you will receive an email with track and trace data. Orders placed after 2 pm C.E.T. begin processing the next business day. We strive to get your order at your home as fast as possible, Packages are shipped from our European Distribution Center.

Maroc: 4 – 6 working days

Minimum order amount € 250,- / MAD 2750,-. Free shipping for all orders above € 250,- / MAD 2750,-. In the unlikely event that a product is not in stock we contact you within 24 hours (monday-friday). 

Returns

In the unfortunately situation that you are not satisfied with your order you may return the purchased goods within 14 days after delivery. Please let us know the details of your return, please:

  • Use the contact page on this website
  • Send us an email on [email protected]
  • Call Balmain Hair during office hours (08:30 – 17.30 C.E.T.) at +31 (88) 24 088 24

Steps to follow:

  1. Describe your return package or complaint with as much details as possible. Please include your order number or invoice number.
  2. You receive a message with information on where to send the product(s).
  3. We ask you to return the products undamaged and (if possible) in the original and undamaged packaging.
  4. After processing your return, you receive a credit note for the returned products and we will refund the purchase price (excluding delivery costs) if you want no substitute.

Unfortunately we are not able to exchange products. If you would like to have another product, you need to place a new order. Products can be returned within 14 days, starting at the delivery date. After this period, the purchase is considered final. For the acceptance of your return, please refer to our terms of delivery.

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